Services
We blend the science of behavioral psychology, consumer psychology and communications and creativity to carry out public relations and customer service training. This is carried out through the provision of
Service Training
We provide training services for all aspects of the customer’s journey. This includes in-store, online and telephone. Our approach includes the following:
- Bespoke customer service training for all staff- to ensure the delivery of service is in alignment with the brand’s vision and purpose
- Customer Service Training:
o Needs Assessment
o Customized Training Module
o Training Program
- Customer Service Consultancy:
o Assess current program (hiring process, training program)
o Identify ways to improve service quality
o Service consultancy – strategies and approaches on customizing brand through service
Brand Advisory
- Brand reputation management- we work with management teams to establish ways to deepen customer relationships, utilizing brand specific social media platforms and dynamic approaches
- Brand Development: Identify ways to establish and enhance brand identity via social media platforms
Public Relations
We pride ourselves on handling all aspects of public relations for our clients- from concept development and designing to the actual hosting of the program. We advise on how to utilize social media for publicity and integrated marketing.
- Strategize and activate events to achieve brand’s strategic goal
- Write press releases and post-event articles
- Social media program
- Liaise with the media outlets
- Curate events
